Care Advice Line

Are you in care or a care leaver, or supporting someone who is? Looking for help and advice? Contact our friendly advice line. Freephone 0800 023 2033 /

Please note: The Care Advice Line will be closed on Monday 1 May and will reopen at 10.30am on Tues 2 May. Emails to will still be accepted and we will respond as soon as possible. 

Have you used the Care Advice Line? Our short and confidential feedback survey allows us to monitor and improve the service. If you would like to let us know your thoughts, please click the button below.

What can I talk about?

We’re here to answer your questions about your rights and entitlements, how the care system works and who’s who in the world of care. After all, it’s your life, and it’s your right to know exactly what’s going on in it! You can talk to us about things like:

  • Money worries
  • Your health and wellbeing
  • Your rights in care and leaving care
  • Housing issues
  • Getting the things you are entitled to
  • Your education and plans for the future
  • How the care system works
  • Contact with your siblings and family members
  • Finding national and local services that can help you
"Rufus really helped me find out a lot of information I wasn't aware of. Genuinely in the 10 minute call I had more help than in the last 18 months."
-Caller to Care Advice Line

Meet Rufus

Rufus is our Advice and Information Officer. He has loads of experience supporting young people in care and care leavers. He’s really friendly and a great listener!


Rufus will also reply to emails sent to, and if he can't help you, he will put you in touch with other sources of support.

Care factsheets - free to download

Our Advice and Information team take calls from children in care and young care leavers on lots of different subjects. They often get asked about managing money, how the care system works and what young people are entitled to. That’s why we’ve put together these three FREE factsheets, available for you to download and keep - simply click on the images below to download.

All about the money
All About the Money looks at financial support that’s available for care leavers aged 18 or over, including funds that you’re entitled to as well as sources of funding that you can apply for.
The Name Game
The Name Game looks at all the different people who work in children’s services who you might meet if you’re in care or a care leaver. It explains what different people do and how they can help.
Pathway to Success
Pathway to Success looks at pathway plans, which are really important documents setting out what you want to do, what support you need and how your council will help you get it.

Translated factsheets

Each of these factsheets have been translated into five languages - Arabic, Kurdish, Pashto, Tigrinya and Vietnamese - for workers and carers to use as a tool when supporting unaccompanied refugee children entering the UK. 

Arabic Factsheets
Kurdish Factsheets
Tigrinya Factsheets
Pashto Factsheets
Vietnamese Factsheets
Frequently asked questions

We know that it might be hard to pick up the phone or email us. If you’re thinking about getting in touch, the answers to some of these questions might be helpful. If you can't see an answer, please contact the advice line on 0800 023 2033, or email us at

If you call us, you’ll be put through to our Advice and Information Officer Rufus, pictured above. He has loads of experience supporting young people in care and care leavers. He’s really friendly – whether that’s over the phone or answering your questions over email. If he can’t help, he’ll try to put you in touch with someone who can.

It doesn’t cost you anything to ring our Freephone number from a landline or a mobile.

Yes, of course we can. You can send us your number by email and ask us to call you, or just call us, leave a message and ask us to ring you back.

Calls to the Care Advice Line are confidential, which means we will keep what you tell us private. The only time we would have to tell someone about your call is if we are worried that you are at risk, someone else is at risk or you are being hurt by someone who works with children, like a teacher, social worker, foster carer or worker in a children’s home. If we have to tell someone about your call, we will do our best to discuss this with you before we do so and will work with you to make sure you feel safe.

The Care Advice Line is open 10:30am - 3pm on weekdays. If we are unable to take your call for any reason, please keep trying. However, if you still can't get through, please leave a message with your name and number and we will do our best to get back to you the next working day.

If we can’t help with your enquiry, we will do all that we can to put you in touch with other sources of support.

If you ring us, we will always do what we can to help. But the focus of our work is on giving you information and advice about practical problems you might be facing if you’re in care or a care leaver. We will do all that we can to put you in touch with local sources of support.

If you are in immediate distress, it may be that we will suggest you ring ChildLine (0800 1111) or the Samaritans (116 123). Both of these support lines are open 24 hours a day, 7 days a week and have trained counsellors on hand to help people who need emotional support.

If you are calling on behalf of a child or young person, then we are happy to take your call and offer whatever guidance or information we can – so please feel free to get in touch.

The Family Rights Group is a specialist organisation which support families whose children are involved with, or require, local authority services. Their website ( has lots of information and advice and they have a Freephone helpline number, 0808 801 0366 (it’s open Monday to Friday 9.30am-3.00pm).